General conditions

GENERAL VISITS OF GUIASGRANADA

You must keep a copy of the voucher you get after your reservation to our guide on the day of your visit. This voucher is valid in respect of receipt of payment.

The cancellation of the reservation, once confirmed, will involve some expenses:

A.- Services / General visits (except Alhambra and Generalife):

  • Cancellations made more than 72 hours prior to the time of service, will be refunded except € 8 for management expenses
  • Cancellations made less than 72 hours in advance will not have any refund.
  • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.

  • Cancellations and modifications of reservations must be requested in writing from your customer area.

B.- Visits to Alhambra and Generalife:

  1. 1.- Private Visits Alhambra:
    • The amounts delivered for tickets and their management will not be refunded.
    • Cancellations made less than 72 hours in advance, will not have any refund.
    • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.

  2. 2.- Daily visits in Group / Regular tour:
    • Cancellations 15 days before your visit will be reimbursed except € 8 for management expenses.
    • Cancellations made less than 15 days before your group visit, will not have any refund.
    • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.

  3. 3.- Documentation and identification.
    • You must keep the entry during the entire itinerary. In case of loss you can not continue with the visit.
    • It is COMPULSORY to take your documentation (ID / Passport) on the day of the visit. If the information provided does not match the visitor's, the Alhambra may prevent access to the monument.
    • In case of requesting identification data to make the visit to the Alhambra and Generalife, you will have 24 hours to provide them or the reservation will be canceled, in this case a charge of 8 euros will be applied for processing costs.

In case the organizing company is forced to suspend this service, it will proceed immediately to the refund of the charged amounts and it will offer the costumers alternative dates available. No compensation shall be paid.

As provided for in Article 44 of Law 7/1996 of 15 January, of the Retail Trade we inform you that our products, given their special nature, are not subject to Right of withdrawal.

By enrolling in our visits, you fully accept the terms and the content published on this website, which are its commitment to us and ours with you.

The information contained in this website, such as itineraries, schedules, are certain at the time of publication of this website, any alteration or change occurred since its publication, inaccuracy or variation can not be regarded as misleading advertising of the organizing company.

In case of any change occur in one visit, it shall be informed at the time of booking or at the beginning of the service, being valid and definitive information is provided by the guide at the beginning of the visit. Any of the places specified in the development of each of the visits, may be replaced by another of similar category or characteristics, whether special or force majeure circumstances force us to it.

In case the organizing company is forced to suspend this service, it will proceed immediately to the refund of the charged amounts and it will offer the costumers alternative dates available. No compensation shall be paid.

Abandonment or separation of the group during the visit, not to causes attributable to the Organization, means the loss of any right to claim.

In regular visits, if there was the possibility to make a group in a single language, sometimes the visit could take place in two languages.

Please note that visitors requiring transport, could be delayed a few minutes due to traffic.

This company and its partner companies are not responsible in case any delay takes place at the entrance of the monuments to visit, either by the internal organization and / or management of the monument.

According to our privacy policy, depending on the contracted service, your personal data and those of your credit card they can be transferred to other collaborating companies.

If you hire us rental service audio systems Transceivers (bookyouraudio), in case of loss of any of the equipment, you must pay 45 € for each receiver and € 5 per handset.

For any matter arising from the interpretation or application of the conditions contained in this website and to fulfill the obligations of the acceptance thereof is derived, both the customer and the organizer are subject to the jurisdiction of the Courts the Cidudad where the service develops, waiving any other jurisdiction.


AlhambraGranadaTours.com
OFFICIAL GUIDES OF GRANADA
Alhambra Valparaíso Ocio y Cultura S.L.
C.I.F.: B-18609719.
"Tour company - Guided Visits"
C/ SAN ANTON, 72 , Ed. Real Center, 1º Izquierda - LOCAL 39. 18005. Granada. España.
Phone: +34 958 918 029 - Fax: 0034 902636459  - Mobile: +34 677 417 790
All rights reserved.



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Customer Testimonials

  • Translation | This past weekend, we were at the Alhambra accompanied by your guide Inmaculada Marin, serve these lines to witness the kindness and the good work of Immaculate at all times, for all that we congratulate them and thank them. Greetings Manuel Fernandez and the rest of the group

    Manuel Fernández Dominguez

  • Translation | Dear Sirs. I must say that we really enjoyed the visit and would like to take this opportunity to thank the effectiveness in solving the error dates Mr. Alfonso Rios, who immediately we sought a solution and sent the fax confirmation to our hotel. Thank you for this way of working. So glad.

    Juan Alba Navarro

  • Translation | Dear Sirs: Serve these lines of thanks and congratulations to the work of the guide, José Antonio Puerto Ortuño last Tuesday, April 14, we lead by Palacios Nazaries night visit to the Alhambra, part of our history. His explanations, rigorous, entertaining, not without interest, curiosity, controversy ... transported us to the past with the closeness of living them at that time if only in memories.

    Jesús-Javier Pérez Sánchez

ALHAMBRA VALPARAISO OCIO Y CULTURA

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